Customer Journey Mapping

"Tutor made the learning enjoyable and great. Cannot praise her competency and ability enough": "Clare was extremely supportive, and her presentation and delivery was lively and informative - I really enjoyed the course mainly due to her positive attitude and warmth." :"Thank you for providing this excellent and very informative course providing me with the opportunity to reflect on and improve in my practice.":"Clare was an excellent facilitator. She managed to blend enjoyment and seriousness of the course and made everyone comfortable to air their views."

We have worked with Interface on a number of occasions. This has included commissioning them to undertake an Evaluation of the Teaching Partnership and delivering a Train the Trainer package on Trauma Informed Practice across the Cheshire and Merseyside region. In all communications with them they have been open and flexible to our ideas and helped us to shape what can be delivered and undertaken, in true collaboration with them. This has ensured the desired outcomes. They bring so much to the table from their knowledge of the arena we work in, their experience from previous work they have undertaken and they have personel that are inspiring, accommodating and work so effectively with all that we have thrown at them.

We have been so happy with the work that Interface has undertaken for us that we have just commissioned them to facilitate a national Teaching Partnership project that we are part of. I look forward to working with them in the near future.

The fact the trainers have first-hand experience of being leaders of services for families built trust with us, they really understood the challenges. This meant that we could be honest and kept things realistic.

I think every manager should go on this course. It provided an opportunity to learn, think and reflect. Having to write assignments made me think about what I needed to take away and put into practice. I have changed my approach as a result. Fab trainer, fab training and excellent support.

Very beneficial and interesting. Clear training. Essential. I will note risk appropriately to self and family and constantly update risk assessment to enable me to maintain awareness of change with family circumstances.

Being new to a Leadership/Line Manager role I have taken something helpful/useful/thought provoking from every session. The tutor was outstanding!

I have worked with Wendy and Interface since her days at DFES and later as the Founder of Interface. She has built considerable expertise in the key developments in Family Support over the last 20 years and with her partners has been able to offer us knowledge, experience, flexibility to meet our changing requirements as we have developed our services. We have valued her help developing our practice, management , systems and meeting our partnership workforce development needs most recently on Family Hubs, Management and Leadership and Trauma programmes.

Wendy and colleagues are responsive, excellent communicators with us, partners and staff. We have been really pleased with the outcomes. I would you use them again and recommend to others.

This is crucial training- especially in light of the current world situation- everyone is experiencing some kind of trauma at the moment and for some this may tip them over the edge. These strategies will provide a net to catch them and hopefully enable them to find the right approach and self-belief to rebuild and move on successfully.

The terrain they were exploring was fairly complex in terms of the number of stakeholders and channels of communication which they grasped quickly and managed efficiently.

It was possible to access the wider team of consultants within Interface which added considerable value to their offer as on occasion additional skills and advice were required.