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Service Redesign

We employ a range of service design techniques to assist organisations in re-working their interventions so that they are effective for individuals, children and families.  The techniques and tools we apply capture the knowledge and insights of those who already work with your services, including managers, front-line practitioner partners and service users. The advantage of such an approach is that services and processes are uniquely tailored to your community, organisation and local settings, rather than a ‘one size fits all’ solution.

We are particularly experienced in providing service redesign around Family Hubs, Early Help and Public Health. 

Our service redesign will be a supportive, collaborative, inclusive, sustainable and mutually beneficial process for the services as well as for children and families themselves.

We can provide facilitated workshops and further detailed work around governance, leadership, customer journey mapping, workforce development, data management and much more.

Recent service redesign projects that Interface have completed have included the following:

  • Scoping existing provision: How successful is the service at achieving outcomes for children, individuals and families and how cost effective is it?
  • Mapping existing provision, including internal, external partnerships and voluntary and community services.
  • Reviewing and/or redesigning pathways for professionals and families to access service at the right level of support.
  • Ensuring service provision is available for all priority concerns at every level of need, linking provision together to ensure sustainability of support and prevent ‘revolving door’ effects.
  • Monitoring new services to ensure they embed effectively and are delivering quality whole family provision.
  • Ensuring all services have understanding of a wider strategy in delivering to all needs within families, regardless of their primary concern and expertise.
  • Delivery of multi agency workshops that engage teams in the development of new services and to highlight ‘change champions’.
  • Development of a steering group and partnership governance including terms of reference and high level actions plans.
  • Development of workstream groups including terms of reference and focused action plans.

Case Studies

View all Case Studies

What our clients say:

  • “The workshop workshop was full of energy and ideas and it has been a pleasure working with you and the Interface team”

    Director of Public Health, Bedford

  • We have worked with Interface on a number of occasions. This has included commissioning them to undertake an Evaluation of the Teaching Partnership and delivering a Train the Trainer package on Trauma Informed Practice across the Cheshire and Merseyside region. In all communications with them they have been open and flexible to our ideas and helped us to shape what can be delivered and undertaken, in true collaboration with them. This has ensured the desired outcomes. They bring so much to the table from their knowledge of the arena we work in, their experience from previous work they have undertaken and they have personel that are inspiring, accommodating and work so effectively with all that we have thrown at them.

    We have been so happy with the work that Interface has undertaken for us that we have just commissioned them to facilitate a national Teaching Partnership project that we are part of. I look forward to working with them in the near future.

    Nicola Whiteside, Cheshire & Merseyside SWTP

  • It was possible to access the wider team of consultants within Interface which added considerable value to their offer as on occasion additional skills and advice were required.

    Children & Families Commissioning Team (Project Manager)

  • We felt that Interface listened to our needs and that of our clients and they translated our vision into a product of high standard and quality. The outcome of the work was achieved, we were able to obtain Interface support even when our contract with them ended and we feel that Interface is an organisation that genuinely cares and desires the best outcome for their clients.

    Kineara Housing

  • I was very pleased with the work completed by Interface as they were thorough and took a careful and considered approach. The consultants were professional and responsive and highly skilled at unpicking the challenges associated with the remit.

    Children & Families Commissioning Team (Project Manager)

  • The level of genuine conversations that took place changed relationships between our agencies – I think this would have taken 10 years under normal circumstances

    Learner, leadership programme

  • I have been very pleased by the work carried out by Interface. They were able to work flexibly and adapted well to our requirements. The training was designed and delivered in a constantly changing environment and Interface were able to work well with this and didn't get frustrated! The quality of the training delivered was consistently evaluated as excellent.

    Together for Families Lead Officer (Cambridge)

  • Interface provided a high quality and responsive service, demonstrating expert understanding of family support services. They played an important role in assisting our organisation with the development an important new service.

    Shelter

  • Interface were approachable, flexible to the ever-changing needs of our project and have been invaluable adding in national context. I would highly recommend Interface as an organisation. I would not hesitate to draw from their knowledge, experience, and expertise for future projects.

    Wendy Gray Gloucestershire County Council

  • The terrain they were exploring was fairly complex in terms of the number of stakeholders and channels of communication which they grasped quickly and managed efficiently.

    Children & Families Commissioning Team (Project Manager)

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