Call us on 01603 251730

Cancellation Policy

Policy for Open Training Courses

Cancellation by Delegate

If you cancel prior to your training date:

  • We cannot offer a refund but we can offer a subsequent course of the same value; or
  • You can find a substitute to attend the course in your place (as long as they are not already booked on the same course on a different date).

Sending someone else in your place
Substitution nominations will be accepted in all cases without incurring any additional charges. All substitute delegates should be confirmed in writing to: training@interfaceenterprises.co.uk

Non-attendance:

  • In the event of non-attendance on the day a charge of 100% of the course fee per delegate will be due.

Cancellation by Interface Enterprises 

If there are insufficient delegates registered on a course, Interface Enterprises reserves the right to cancel the course and a full refund will be given.

 

Policy for Consultancy and Bespoke Training

Cancellation by Organisation

This policy applies to in-house training activities and consultancy. Once a date has been agreed for the delivery of the work the below policy will apply:

  • If work is either cancelled or rescheduled within 5 working days of the agreed start date, there will be a charge of 100% of the agreed fee.
  • If work is cancelled or rescheduled 6 to 15 working days of the agreed start date, there will be a charge of 50% of the agreed fee.
  • If work is cancelled or rescheduled 16 to 30 working days of the agreed start date, there will be a charge of 35% of the agreed fee.
  • If at the time of cancellation work is rescheduled to take place within six months of the original date, an additional fee will be charged to cover administration at 25% of the contract value, with a minimum charge of £250.
  • If the event does not take place on the rescheduled date cancellation fees of 100% will be charged. No further re-scheduling of the date will be accepted.
  • If work is cancelled at a stage in the contract where it is more than 50% complete there will be a cancellation charge of 75% of the total agreed fee.
  • If work is cancelled during the contract where it is more than 75% complete there will be a cancellation charge of 100% of the agreed fee.

Where several dates have been agreed for the delivery of the work then the appropriate cancellation charge will be applied for each individual date.

All cancellations should be confirmed in writing to:
wendy.weal@interfaceenterprises.co.uk or rowland.charles@interfaceenterprises.co.uk

Cancellation by Interface Enterprises

If the Associate assigned to undertake an in-house training course or piece of consultancy is unable to deliver the work, we will endeavour to find a replacement Associate at no additional expense to your organisation.

However, in some circumstances it may be necessary to withdraw from the piece of work. In these circumstances, provided we have given you at least five working days’ notice of the cancellation, we will not be liable for any costs incurred by your organisation associated with the piece of work.

Search