LB Hillingdon - Housing Department Trauma Informed Practice

We delivered two-day Trauma Informed Practice training to practitioners and managers working in the Housing Department. This was followed up by two virtual workshops for managers to explore in more depth a trauma informed approach to supervision and managing and supporting staff. 

The course covered:

·         Understanding what is meant by Trauma Informed Practice and the underlying values and principles

·         Exploring the impact of Adverse Childhood Experiences (ACES) both in childhood but also later on in life.

·         Exploring the four R’s – Recognise, Realise, Respond, and Resist Re-traumatisation

·         Understanding why TIP is important for services, children and families.

·         Learning about tools and techniques to support trauma informed practice

·         Exploring how trauma affects the workforce and reflecting on what support is required and how to build resilience in ourselves and our teams.

 

The training was well received and comments included:

“It will help to improve outcomes and the customer journey.”

“I will show more empathy, kindness, understanding.”

“Sue was a pleasure to work with, kind and informative, a great asset.”

I will try to be the person that makes a change in my job with clients and learn how to take a time out when needed.”

“Trainer was amazing - Sue is very engaging.”

“I will be more emotionally intelligent and deliberate when dealing with clients and colleagues.”