Customer Journey Mapping

Working with Interface provides a good example of partnership working to drive forward a large scale, multi-agency training and development programme. Their values and approach underpinning their work reflected their commitment and drive to the programme. Interface shared the vision and values of the programme to improve outcomes and make a difference for children and families this was reflected through the delivery of the whole programme and the commitment and insight of the trainers.

I have learnt so much from this course. Loved every bit of it!
I was guided us through this programme with the right amount of support and challenge in my opinion, around the deadlines and course requirements.

Interface provide highly experienced and committed trainers who are able to relate practice to operational realities and ensure that all attending the level 4 Certificate were fully able to participate and reflect on their own practice and learning needs. Our managers and practitioners have had a very positive experience completing the Level 4 course.

I really enjoyed the course it was well delivered by experienced trainers. Training was delivered with enthusiasm knowledge of the work we are doing and the wider picture for the future. The organisation and dynamic training delivery was superb, kept me engaged for the full 7 training days – Thank You.

C-Change training challenges practitioners to really think about how collaboratively they work with parents and to ensure that parents understand what and why they need to change through the development of clear and realistic goals in addition to helping them understand their barriers to change. The practice manual sets the approach out clearly and enables to practitioners to match the questions and tools to the specific needs of the parent(s). The training was delivered in an engaging and interactive way enabling participants be begin to apply the approach to practice and therefore leaving the training confident about their ability to integrate the approach into their practice.

I didn't think that I was a leader until I attended this course and I feel so differently now - empowered and passionate. Fantastic course. I even enjoyed the assignments as it made me really think about my practice. I have learnt a lot about myself.

We approached Interface to add their wealth of experience, knowledge, and capacity to the project in Gloucestershire to move towards Family Hubs. This is a huge change programme for Gloucestershire and one that needed to be co-produced with stakeholders to ensure we understood ‘what good will look like’ for our families and practitioners.
Interface were approachable, flexible to the ever-changing needs of our project and have been invaluable adding in national context as well as really taking time to get to know our communities, so they walk in the shoes of our children and families. Having great communication ensured we worked together to achieve the outcomes set for us each step of the project. The staff responded to last minute requests for work and or changes to the programme seamlessly and their expertise in the area of Family Hubs was so valuable to us in responding to challenges. Interface staff became an integral part of the project team not just a consultant on the end of the phone. They provided strategic as well as practical support.
I have thoroughly enjoyed working with the team at Interface, it’s just so amazing what we achieved together in such a short space of time. I am really excited for the next stage of the programme to see all the groundwork be bought to life in the tender.
I would highly recommend Interface as an organisation and although this project is not yet finished, I would not hesitate to draw from their knowledge, experience, and expertise for future projects.

I loved every bit of this course and have learnt such a lot that I have already used in my leadership role. The course was well organised and the trainer was excellent.

I was encouraged to do this course by my manager and was very nervous as at 58 I had not carried out this sort of learning which needed assignments for years. I was apprehensive. The tutor was supportive throughout and my confidence has built. I passed with her support and am delighted. It supported me to go for the next level job which I got!

It really has been an absolute pleasure to know you! I love your teaching style and cannot express how much I got out of the sessions. It was a therapeutic and extremely positive experience. I feel it will benefit my practice/ approaches with families so very much. I actually did not want it to end!