Customer Journey Mapping

Fantastic case studies, excellent!!! About the trainers – I loved the use of their own examples encountered through their own work.

I think every manager should go on this course. It provided an opportunity to learn, think and reflect. Having to write assignments made me think about what I needed to take away and put into practice. I have changed my approach as a result. Fab trainer, fab training and excellent support.

A fantastic course, really enjoyed it, well supported. I am much more aware of the partnership and whole family approach, which I intend to take back to my place of work.

This course was literally life changing for me – I saw things so differently as it progressed and I felt so freed up to be the leader I wanted to be – I just wish everyone was able to do it

The new staff team were most enthusiastic about the course content, the skills of the facilitators and the opportunities for bonding as a team. The programme was well structured and as requested the learning was delivered in a variety of engaging styles. The end of week presentations clearly evidenced a lot of hard work and high energy. The staff who joined us this week have clearly benefited from the week and have resources to draw upon and confident in their own expertise and knowledge. They are skills sharing and proving a good level of support and encouragement to one another as they embark on work with some of the most troubled families in the three boroughs.

"Tutor made the learning enjoyable and great. Cannot praise her competency and ability enough": "Clare was extremely supportive, and her presentation and delivery was lively and informative - I really enjoyed the course mainly due to her positive attitude and warmth." :"Thank you for providing this excellent and very informative course providing me with the opportunity to reflect on and improve in my practice.":"Clare was an excellent facilitator. She managed to blend enjoyment and seriousness of the course and made everyone comfortable to air their views."

Interface provided a high quality and responsive service, demonstrating expert understanding of family support services. They played an important role in assisting our organisation with the development an important new service.

The training has improved outcomes for families and challenged the staff on being focussed on making improvements. The trainer was excellent.

I have been very pleased by the work carried out by Interface. They were able to work flexibly and adapted well to our requirements. The training was designed and delivered in a constantly changing environment and Interface were able to work well with this and didn't get frustrated! The quality of the training delivered was consistently evaluated as excellent.

I would encourage all of my colleagues to attend this training. Excellent tutor with great knowledge base. Very informative with an ability to captivate an audience - excellent.