Customer Journey Mapping

The way it is delivered is the perfect level of challenge and acknowledging some participants lack of confidence around academic study without dumbing down. The course content is engaging and stimulating and complimented the vast experience within our team.
Our course facilitator was encouraging, supportive and challenging. She delivered the content with enthusiasm and demonstrated her experience and understanding of the complexities of the work brilliantly whilst allowing space for the experience of the trainees to shine through. Feedback from the team was wholly positive and I have seen their confidence in their abilities grow before my eyes.

I have learnt so much from this course. Loved every bit of it!
I was guided us through this programme with the right amount of support and challenge in my opinion, around the deadlines and course requirements.

"One of the greatest strengths of working with Interface was access to their wider team of consultants. Whenever additional expertise or specialist advice was required, they were able to draw on colleagues with complementary skills and experience, adding significant value to the project. This breadth of expertise meant we always had the right support at the right time."

Torus Foundation have worked with Interface Enterprises to deliver a series of Mental Health Training programmes across Liverpool, Warrington and St Helens. These training sessions have been invaluable for our local communities. The Foundation have received such a great service from Interface Enterprises including developing a completely new Family Resilience Programme. All trainers are extremely knowledgeable, professional yet relatable to the families we are currently working with. A massive thank you to Interface Enterprise as they are extremely helpful and patient with the Foundation when delivering the courses.

"The training has had a significant impact on both our workforce and the families we support. It has challenged practitioners to think differently, remain focused on achieving meaningful outcomes and continually reflect on how they can improve their practice. The trainer was outstanding—engaging, knowledgeable and highly skilled at bringing the learning to life. This programme has made a real difference to the way our teams work."

Interface carried out an evaluation of our Early Help services. We were particularly impressed with the range of skills and experience across the team and the way they liaised with family members and professionals. Also, the regular communication and management of the process.

The team were very flexible and the report was well written in plain English.
We were very pleased with the evaluation and the reports will inform our service development and practice.

This qualification has been really useful for me in my professional role and I could see the value in my day to day work. The delivery of the course was great – thorough and at the right pace so as not to be overwhelming. Wendy was very supportive throughout

One of the most valuable aspects was the opportunity to engage in group discussions with colleagues and gain insight into how different teams operate and approach challenges.”

I think every manager should go on this course. It provided an opportunity to learn, think and reflect. Having to write assignments made me think about what I needed to take away and put into practice. I have changed my approach as a result. Fab trainer, fab training and excellent support.

Thank you for this amazing course the content was delivered at the appropriate level and depth and I have taken away so much