Customer Journey Mapping

“The facilitation team brought real expertise and understanding of the Family Hub agenda. The workshops were well planned and executed, striking the right balance between support and challenge. Their external perspective helped us think differently and move forward with greater clarity and purpose. The sessions were engaging, well-structured, and tailored to our local priorities, helping us make tangible progress as a partnership.”

Best training I have ever had.

I will put it all into practice and be much more aware of tools provided to assist families and also be much more aware of how I practice.

Interface carried out an evaluation of our Early Help services. We were particularly impressed with the range of skills and experience across the team and the way they liaised with family members and professionals. Also, the regular communication and management of the process.

The team were very flexible and the report was well written in plain English.
We were very pleased with the evaluation and the reports will inform our service development and practice.

It felt like you could be really vulnerable and safe at once – I have never seen any other trainers create this so well. Being able to be vulnerable enabled that big growth and connection with others – it meant we could work from an honest place.

“The workshop was full of energy and ideas and it has been a pleasure working with you and the Interface team”

“This has been an extremely valuable piece of work, with Interface exceeding our expectations of what could be achieved”

I attended as this was a mandatory course and wasn't looking forward to a repeat of dry, obvious material. However, that wasn't the case at all. The training was relevant, thought provoking and had therapeutic material sown in which made it excellent.

This is crucial training- especially in light of the current world situation- everyone is experiencing some kind of trauma at the moment and for some this may tip them over the edge. These strategies will provide a net to catch them and hopefully enable them to find the right approach and self-belief to rebuild and move on successfully.

Working with Interface provides a good example of partnership working to drive forward a large scale, multi-agency training and development programme. Their values and approach underpinning their work reflected their commitment and drive to the programme. Interface shared the vision and values of the programme to improve outcomes and make a difference for children and families this was reflected through the delivery of the whole programme and the commitment and insight of the trainers.