Customer Journey Mapping
Financial constraints highlight the need for cost effective services that can be linked to evidence of positive outcomes. Qualitative evaluation is increasingly important for demonstrating impact and informing decisions.
Customer journey mapping can be used to demonstrate impact or improve a service by finding out how people interact with it. It records each step of a customer's journey.
Customer journey mapping helps:
- track and describe a customer’s experience at each stage of their journey
- understand a customer’s thoughts and feelings
- capture customer feedback
- challenge presumptions surrounding service delivery
- compare the current situation with the ideal
- redesign the customer journey
- shape strategy and policy
- deliver efficiency savings
- improve customer experiences
- satisfy customers making them cheaper and easier to support
Interface worked with Ashmead Primary School on safeguarding and signs of abuse training...read more...
We were commissioned to co design, develop and deliver the delivery of staff training and to facilitate a programme of ongoing workforce development, including reflective practice sessions.
We are working with Jersey’s Children First.to provide our ATHE Level 4 working with children, individuals and families qualification
We facilitated a session between Stockton Borough Council and Family Action who have been awarded a contract to deliver services across the area. Over a full day we worked with key senior leaders to consider vision, aims, risks and governance and create an action plan for the next few months.
What our clients say:
I have learnt so much from this course. Loved every bit of it!
I was guided us through this programme with the right amount of support and challenge in my opinion, around the deadlines and course requirements.
How refreshing it is to see a company put together a package that clearly demonstrates that you have worked in this field and produced a tool that can actually evidence what work we do.
We approached Interface to discuss the delivery of their Supervision training in-house for our organisation. Their proposed solution allowed for us to tailor the training to exactly meet our needs. The trainers delivery was engaging and inclusive. She used lots of relevant and practical examples imparting her extensive knowledge. Delegates left the training with specific individual plans, were enthused and energised and I really believe that this will have a positive impact on their practice of supervision.
I have worked with Wendy and Interface since her days at DFES and later as the Founder of Interface. She has built considerable expertise in the key developments in Family Support over the last 20 years and with her partners has been able to offer us knowledge, experience, flexibility to meet our changing requirements as we have developed our services. We have valued her help developing our practice, management , systems and meeting our partnership workforce development needs most recently on Family Hubs, Management and Leadership and Trauma programmes.
Wendy and colleagues are responsive, excellent communicators with us, partners and staff. We have been really pleased with the outcomes. I would you use them again and recommend to others.
The Motivational Conversations course was inspirational as well as being highly empowering. My colleagues and I are using the skills taught to ensure that our communication with clients and the children have a greater impact as well as being sympathetic to their needs and perceptions. If you have any contact with Wendy please can you share my comments.
My own personal confidence in my practice has increased immensely from doing this course. I now know the theory behind my interventions with the families I work with and how this impacts positively on their lives.
Interface provide high quality outputs, are responsive and demonstrate expert understanding and experience of both housing and family support services. They were very flexible and happy to meet our changing requirements during the course of the work.
I was encouraged to do this course by my manager and was very nervous as at 58 I had not carried out this sort of learning which needed assignments for years. I was apprehensive. The tutor was supportive throughout and my confidence has built. I passed with her support and am delighted. It supported me to go for the next level job which I got!
This is by far the best programme I have ever been on. I learned more about myself and how to be effective than all the other programmes and training I’ve been on put together
We set a very challenging timetable for the piece of work we commissioned. Interface developed an approach which both met our time frames, but also provided an incredibly robust and challenging assessment. The combination of the 2 associates with different backgrounds was a benefit to the project and outcomes as it meant we received challenge from a number of angles.