Customer Journey Mapping

The way the programme is laid out is very easy to understand. The worksheets allowed me to be able to go back to topics in order to write the assignments- so was a great resource.
The trainer was supportive and available.
I already used what I learnt in my interview and was successful!

Interface provided a high quality and responsive service, demonstrating expert understanding of family support services. They played an important role in assisting our organisation with the development an important new service.

I would highly recommend Interface as a company. They have a vast amount of knowledge, skills and expertise around early years and family support (and much more!). Communication was collaborative, helpful, thought provoking, challenging at times - they were a critical friend and helped to build some capacity into our system as and when required to support us with key projects and to help us provide the very best services for families. I would like to say a very big thank you for your professionalism. I look forward to continuing our working relationship.

The level of genuine conversations that took place changed relationships between our agencies – I think this would have taken 10 years under normal circumstances

Interface provide highly experienced and committed trainers who are able to relate practice to operational realities and ensure that all attending the level 4 Certificate were fully able to participate and reflect on their own practice and learning needs. Our managers and practitioners have had a very positive experience completing the Level 4 course.

I have really enjoyed this course. It was engaging, purposeful & one of the most enabling courses to reflect & be honest on. You created a safe & open space that made it extremely easy to learn by osmosis from the group as well as the course content. Thank you!

I was very pleased with the work completed by Interface as they were thorough and took a careful and considered approach. The consultants were professional and responsive and highly skilled at unpicking the challenges associated with the remit.

I really enjoyed the course it was well delivered by experienced trainers. Training was delivered with enthusiasm knowledge of the work we are doing and the wider picture for the future. The organisation and dynamic training delivery was superb, kept me engaged for the full 7 training days – Thank You.

The course was inspirational as well as being highly empowering. My colleagues and I are using the skills taught to ensure that our communication with clients and the children have a greater impact as well as being sympathetic to their needs and perceptions.

Today’s training was excellent. Thank you so much for organising, I would really recommend it. Jahsynth was great.