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Service Redesign

We employ a range of service design techniques to assist organisations in re-working their interventions so that they are effective for individuals, children and families.  The techniques and tools we apply capture the knowledge and insights of those who already work with your services, including managers, front-line practitioner partners and service users. The advantage of such an approach is that services and processes are uniquely tailored to your community, organisation and local settings, rather than a ‘one size fits all’ solution and also it is done 'with' and not 'to'.

We are particularly experienced in providing service redesign around Families First reforms, Best Start Family Hubs, Early Help and Public Health. 

Our service redesign will be a supportive, collaborative, inclusive, sustainable and mutually beneficial process for the services as well as for children and families themselves.

We can provide facilitated workshops and further detailed work around governance, leadership, customer journey mapping, workforce development, data management, pathway development, service alignment and much more.

Recent service redesign projects have included the following:

  • Scoping existing provision: How successful is the service at achieving outcomes for children, individuals and families and how cost effective is it?
  • Mapping service provision, including internal, external partnerships and voluntary and community services.
  • Reviewing and/or redesigning pathways for professionals and families to access service at the right level of support.
  • Aligning services across levels of need to reduce duplication, prevent escalation, and avoid ‘revolving door’ patterns
  • Monitoring new services/delivery models to ensure sustainability and impact.
  • Ensuring all services have understanding of a wider strategy in delivering to all needs within families, regardless of their primary concern and expertise.
  • Delivery of multi agency workshops that engage teams in the development of new services and to identify ‘change champions’.
  • Supporting development of steering groups and governance structures with clear terms of reference and action plans
  • Establishing workstream groups to drive delivery with focus and accountability

📞 Get in touch to discuss how we can support your service redesign journey.

Case Studies

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What our clients say:

  • The terrain they were exploring was fairly complex in terms of the number of stakeholders and channels of communication which they grasped quickly and managed efficiently.

    Children & Families Commissioning Team (Project Manager)

  • I have worked with Wendy and Interface since her days at DFES and later as the Founder of Interface. She has built considerable expertise in the key developments in Family Support over the last 20 years and with her partners has been able to offer us knowledge, experience, flexibility to meet our changing requirements as we have developed our services. We have valued her help developing our practice, management , systems and meeting our partnership workforce development needs most recently on Family Hubs, Management and Leadership and Trauma programmes.

    Wendy and colleagues are responsive, excellent communicators with us, partners and staff. We have been really pleased with the outcomes. I would you use them again and recommend to others.


    Natasha Bishopp Head of Early Help, Social Work and Youth Offending, Royal Borough of Kensington and Chelsea

  • Thank you for a very insightful piece of work. Your experience of evaluations, alongside your knowledge of the area was second to none and we have learnt such a lot.

    Assistant Director Leeds

  • Thank you for your thorough evaluation of our partnership. You navigated some complex relationships and issues extremely well and we look forward to taking forward the action plan to the next level.

    Social Work Teaching Partnership

  • Working with Interface has been a genuine pleasure. They have been central to the roll-out of trauma-informed practice and restorative approaches training within our organisation and have impressed us with their range of expertise, high quality delivery (online and face to face) and bespoke solutions. Having also used Interface for delivery of courses, facilitation of reflective practice for staff and creation of online learning content, we have found them to be responsive, flexible and much more than just a training provider! It’s been fantastic to work with an organisation which aligns with our own values-based approach.

    Joanne Mulcahy, Assistant Director of Services Pact (Prison Advice & Care Trust)

  • We have worked with Interface on a number of occasions. This has included commissioning them to undertake an Evaluation of the Teaching Partnership and delivering a Train the Trainer package on Trauma Informed Practice across the Cheshire and Merseyside region. In all communications with them they have been open and flexible to our ideas and helped us to shape what can be delivered and undertaken, in true collaboration with them. This has ensured the desired outcomes. They bring so much to the table from their knowledge of the arena we work in, their experience from previous work they have undertaken and they have personel that are inspiring, accommodating and work so effectively with all that we have thrown at them.

    We have been so happy with the work that Interface has undertaken for us that we have just commissioned them to facilitate a national Teaching Partnership project that we are part of. I look forward to working with them in the near future.

    Nicola Whiteside, Cheshire & Merseyside SWTP

  • Working with Interface provides a good example of partnership working to drive forward a large scale, multi-agency training and development programme. Their values and approach underpinning their work reflected their commitment and drive to the programme. Interface shared the vision and values of the programme to improve outcomes and make a difference for children and families this was reflected through the delivery of the whole programme and the commitment and insight of the trainers.

    Anna Johnson Cheshire West and Chester

  • I have been very pleased by the work carried out by Interface. They were able to work flexibly and adapted well to our requirements. The training was designed and delivered in a constantly changing environment and Interface were able to work well with this and didn't get frustrated! The quality of the training delivered was consistently evaluated as excellent.

    Together for Families Lead Officer (Cambridge)

  • The level of genuine conversations that took place changed relationships between our agencies – I think this would have taken 10 years under normal circumstances

    Learner, leadership programme

  • Interface were approachable, flexible to the ever-changing needs of our project and have been invaluable adding in national context. I would highly recommend Interface as an organisation. I would not hesitate to draw from their knowledge, experience, and expertise for future projects.

    Wendy Gray Gloucestershire County Council

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