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Service Redesign

We employ a range of service design techniques to assist organisations in re-working their interventions so that they are effective for individuals, children and families.  The techniques and tools we apply capture the knowledge and insights of those who already work with your services, including managers, front-line practitioner partners and service users. The advantage of such an approach is that services and processes are uniquely tailored to your community, organisation and local settings, rather than a ‘one size fits all’ solution.

We are particularly experienced in providing service redesign around Family Hubs, Early Help and Public Health. 

Our service redesign will be a supportive, collaborative, inclusive, sustainable and mutually beneficial process for the services as well as for children and families themselves.

We can provide facilitated workshops and further detailed work around governance, leadership, customer journey mapping, workforce development, data management and much more.

Recent service redesign projects that Interface have completed have included the following:

  • Scoping existing provision: How successful is the service at achieving outcomes for children, individuals and families and how cost effective is it?
  • Mapping existing provision, including internal, external partnerships and voluntary and community services.
  • Reviewing and/or redesigning pathways for professionals and families to access service at the right level of support.
  • Ensuring service provision is available for all priority concerns at every level of need, linking provision together to ensure sustainability of support and prevent ‘revolving door’ effects.
  • Monitoring new services to ensure they embed effectively and are delivering quality whole family provision.
  • Ensuring all services have understanding of a wider strategy in delivering to all needs within families, regardless of their primary concern and expertise.
  • Delivery of multi agency workshops that engage teams in the development of new services and to highlight ‘change champions’.
  • Development of a steering group and partnership governance including terms of reference and high level actions plans.
  • Development of workstream groups including terms of reference and focused action plans.

Case Studies

View all Case Studies

What our clients say:

  • The interface team are very approachable and responsive to our ever changing needs. They are incredibly supportive and really go the extra mile to support us.

    Troubled families lead, Cambridgeshire (East)

  • Many thanks for the report, the work that went into it and the slides. I hope you are all having a well-deserved rest! Please know that the work will result in positive change and that you will have been instrumental in putting us on the right path.

    Kate Wesson, Project Manager Children and Families Commissioning Team (West Sussex)

  • Thank you for a very insightful piece of work. Your experience of evaluations, alongside your knowledge of the area was second to none and we have learnt such a lot.

    Assistant Director Leeds

  • Thank you for your thorough evaluation of our partnership. You navigated some complex relationships and issues extremely well and we look forward to taking forward the action plan to the next level.

    Social Work Teaching Partnership

  • Interface provided a high quality and responsive service, demonstrating expert understanding of family support services. They played an important role in assisting our organisation with the development an important new service.

    Shelter

  • The level of genuine conversations that took place changed relationships between our agencies – I think this would have taken 10 years under normal circumstances

    Learner, leadership programme

  • We set a very challenging timetable for the piece of work we commissioned. Interface developed an approach which both met our time frames, but also provided an incredibly robust and challenging assessment. The combination of the 2 associates with different backgrounds was a benefit to the project and outcomes as it meant we received challenge from a number of angles.

    Project Manager Children and Families Commissioning Team

  • The terrain they were exploring was fairly complex in terms of the number of stakeholders and channels of communication which they grasped quickly and managed efficiently.

    Children & Families Commissioning Team (Project Manager)

  • It was possible to access the wider team of consultants within Interface which added considerable value to their offer as on occasion additional skills and advice were required.

    Children & Families Commissioning Team (Project Manager)

  • We approached Interface to add their wealth of experience, knowledge, and capacity to the project in Gloucestershire to move towards Family Hubs. This is a huge change programme for Gloucestershire and one that needed to be co-produced with stakeholders to ensure we understood ‘what good will look like’ for our families and practitioners.
    Interface were approachable, flexible to the ever-changing needs of our project and have been invaluable adding in national context as well as really taking time to get to know our communities, so they walk in the shoes of our children and families. Having great communication ensured we worked together to achieve the outcomes set for us each step of the project. The staff responded to last minute requests for work and or changes to the programme seamlessly and their expertise in the area of Family Hubs was so valuable to us in responding to challenges. Interface staff became an integral part of the project team not just a consultant on the end of the phone. They provided strategic as well as practical support.
    I have thoroughly enjoyed working with the team at Interface, it’s just so amazing what we achieved together in such a short space of time. I am really excited for the next stage of the programme to see all the groundwork be bought to life in the tender.
    I would highly recommend Interface as an organisation and although this project is not yet finished, I would not hesitate to draw from their knowledge, experience, and expertise for future projects.

    Wendy Gray Gloucestershire County Council

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