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Service Redesign

We employ a range of service design techniques to assist organisations in re-working their interventions so that they are effective for individuals, children and families.  The techniques and tools we apply capture the knowledge and insights of those who already work with your services, including managers, front-line practitioner partners and service users. The advantage of such an approach is that services and processes are uniquely tailored to your community, organisation and local settings, rather than a ‘one size fits all’ solution.

We are particularly experienced in providing service redesign around Family Hubs, Early Help and Public Health. 

Our service redesign will be a supportive, collaborative, inclusive, sustainable and mutually beneficial process for the services as well as for children and families themselves.

We can provide facilitated workshops and further detailed work around governance, leadership, customer journey mapping, workforce development, data management and much more.

Recent service redesign projects that Interface have completed have included the following:

  • Scoping existing provision: How successful is the service at achieving outcomes for children, individuals and families and how cost effective is it?
  • Mapping existing provision, including internal, external partnerships and voluntary and community services.
  • Reviewing and/or redesigning pathways for professionals and families to access service at the right level of support.
  • Ensuring service provision is available for all priority concerns at every level of need, linking provision together to ensure sustainability of support and prevent ‘revolving door’ effects.
  • Monitoring new services to ensure they embed effectively and are delivering quality whole family provision.
  • Ensuring all services have understanding of a wider strategy in delivering to all needs within families, regardless of their primary concern and expertise.
  • Delivery of multi agency workshops that engage teams in the development of new services and to highlight ‘change champions’.
  • Development of a steering group and partnership governance including terms of reference and high level actions plans.
  • Development of workstream groups including terms of reference and focused action plans.

Case Studies

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What our clients say:

  • Thank you for a very insightful piece of work. Your experience of evaluations, alongside your knowledge of the area was second to none and we have learnt such a lot.

    Assistant Director Leeds

  • I have been very pleased by the work carried out by Interface. They were able to work flexibly and adapted well to our requirements. The training was designed and delivered in a constantly changing environment and Interface were able to work well with this and didn't get frustrated! The quality of the training delivered was consistently evaluated as excellent.

    Together for Families Lead Officer (Cambridge)

  • “The workshop workshop was full of energy and ideas and it has been a pleasure working with you and the Interface team”

    Director of Public Health, Bedford

  • Thank you for your thorough evaluation of our partnership. You navigated some complex relationships and issues extremely well and we look forward to taking forward the action plan to the next level.

    Social Work Teaching Partnership

  • The terrain they were exploring was fairly complex in terms of the number of stakeholders and channels of communication which they grasped quickly and managed efficiently.

    Children & Families Commissioning Team (Project Manager)

  • We set a very challenging timetable for the piece of work we commissioned. Interface developed an approach which both met our time frames, but also provided an incredibly robust and challenging assessment. The combination of the 2 associates with different backgrounds was a benefit to the project and outcomes as it meant we received challenge from a number of angles.

    Project Manager Children and Families Commissioning Team

  • It was possible to access the wider team of consultants within Interface which added considerable value to their offer as on occasion additional skills and advice were required.

    Children & Families Commissioning Team (Project Manager)

  • I would highly recommend Interface as a company. They have a vast amount of knowledge, skills and expertise around early years and family support (and much more!). Communication was collaborative, helpful, thought provoking, challenging at times - they were a critical friend and helped to build some capacity into our system as and when required to support us with key projects and to help us provide the very best services for families. I would like to say a very big thank you for your professionalism. I look forward to continuing our working relationship.

    Gail Bennett, Head of Early Years, Childcare and Family Support, Flintshire County Council

  • We felt that Interface listened to our needs and that of our clients and they translated our vision into a product of high standard and quality. The outcome of the work was achieved, we were able to obtain Interface support even when our contract with them ended and we feel that Interface is an organisation that genuinely cares and desires the best outcome for their clients.

    Kineara Housing

  • Working with Interface provides a good example of partnership working to drive forward a large scale, multi-agency training and development programme. Their values and approach underpinning their work reflected their commitment and drive to the programme. Interface shared the vision and values of the programme to improve outcomes and make a difference for children and families this was reflected through the delivery of the whole programme and the commitment and insight of the trainers.

    Anna Johnson Cheshire West and Chester

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