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Family Help and Best Start Family Hubs

We are supporting local areas across England to respond to the rapidly evolving national agenda for children and families, including the Families First Partnership Programme and Family Help reforms, alongside the continued expansion of Family Hubs and the Best Start for Life programme.

Interface works alongside local authorities and partners to translate national policy into practical delivery — helping systems redesign services, strengthen partnerships and develop the workforce needed to provide the right help at the right time.

We support areas with Families First Partnership Programme implementation, Family Help workforce development, and the design of integrated Family Hubs systems, helping local partnerships move quickly from policy to practice.

1. Family Help & Families First 

As a trusted delivery partner, we help local systems evolve so every child and family receives the right help at the right time.

We bring practical expertise and hands-on experience, working alongside local authorities and partners to implement the Families First Partnership Programme and embed Family Help reforms into everyday practice.

Our support includes system design, leadership development and workforce training to help areas translate policy into effective local delivery.

See our Consultancy offer, Training programmes,and case studies below.

2. Delivering the Best Start Family Hubs Agenda

We bring extensive experience supporting areas at every stage of Family Hubs development and delivery, including:

• Strategic needs assessments
• Specialist consultancy and advice
• Partnership building and collaboration
• Service decommissioning and recommissioning
• Local delivery model design
• Workforce training and team development

Why work with us

Leaders in transformation - For over two decades we have supported major national developments including Sure Start, Every Child Matters, Think Family and Family Hubs, helping areas translate policy into practical change.

Deep sector expertise - Our team comes from the sector itself. We have worked with 335+ clients across children’s services, health, early years, police, and voluntary and community organisations.

Pace and constructive challenge - We bring additional capacity and fresh thinking, working collaboratively with local partners to co-design solutions quickly while providing constructive challenge to keep plans ambitious and achievable.

Independent and objective - As an external partner, we provide informed, honest and objective insight — helping systems overcome barriers and accelerate change.

Our range of services aim to support your work:

Consultancy

Training

News

Resources

Service Redesign

Evaluation

Case Studies

View all Case Studies

What our clients say:

  • “The workshop was full of energy and ideas and it has been a pleasure working with you and the Interface team”

    Director of Public Health, Bedford

  • “This has been an extremely valuable piece of work, with Interface exceeding our expectations of what could be achieved”

    Head of Early Help, Bedford Council

  • Thankyou Wendy and Sue this is the 2nd cohort of Family Hub partners you have delivered this course for, for us in NNC. It's really fantastic to hear such positive feedback this training has enabled them to participate whatever stage they are in their leadership journey. Bringing the various experiences and expertise provides opportunities to grow and learn from each other all with one common goal of improving outcomes for our children and families. Thankyou

    Commissioner, Leadership Programme, North Northants

  • "Excellent facilitation as always. Your depth of understanding of the issues is invaluable, as is your ability to offer an external perspective and constructive challenge to the partnership. I really appreciate how your values drive everything you do to make a real difference for children and families — it shines through so naturally. Truly inspiring and motivating for us all."

    Jane Smith, Head of Service, Children's Strategy & Commissioning, Stockton on Tees Borough Council

  • “The facilitation team brought real expertise and understanding of the Family Hub agenda. The workshops were well planned and executed, striking the right balance between support and challenge. Their external perspective helped us think differently and move forward with greater clarity and purpose. The sessions were engaging, well-structured, and tailored to our local priorities, helping us make tangible progress as a partnership.”

    Head of Service, London Borough of Croydon

Training

We pride ourselves on our deep understanding of the workforce needs and we know the skills, confidence, and knowledge your teams need to make Families First and Best Start Family Hubs a success.

Our accredited, skills-based, and qualification training is designed for people working in and across these services. See more about our training offer HERE and have a look specifically at our Family Hub Training  and our Family led decision making training.

Tailored to your needs

Every course we deliver is designed specifically for your workforce. We will work with you to identify the right training (including carrying out a needs assessment if required), then adapt our content and approach so it’s relevant, practical, and directly linked to your goals. 

Our mission is to make a real difference and so every programme is built to have an immediate impact on day-to-day practice. 

Why choose us?

  • Nationally recognised for delivering high-quality training
  • Led by credible, experienced practitioners with deep sector knowledge
  • Materials of the highest quality, always current and based on best practice
  • Training that’s engaging, practical, and immediately applicable

 
 

Consultancy

Our work in this area includes:

  • Strategic expert support and constructive challenge to keep plans ambitious and achievable
  • Examining what family group decision making will look like in children services and exploring the barriers and enablers to achieving this locally
  • Service redesign – helping you map the current system, identify gaps, and co-create streamlined, integrated pathways for families e.g. planning for and setting up Family Hub services or setting up Multi agency Child Protection Teams (MACPT's) 
  • Governance and partnership advice, ensuring strong leadership and clear accountability
  • Peer support and co-production with partners, the voluntary and community sector, and local communities
  • Commissioning support, including business planning, service specifications, and report writing
  • Facilitating workshops, visioning sessions, and strategic meetings to build consensus and momentum
  • Sharing best practice from across the UK to inspire innovation and improvement 

We work collaboratively and flexibly, genuinely putting families at the heart of everything we do—because transformation only works when it’s built with the people it’s designed to serve.

We’ve been at the forefront of whole-family working and integrated service design for many years—supporting local areas across the UK to rethink, redesign, and transform the way services are delivered.

From initial concept through to full roll-out, we’ve worked alongside partners to design and deliver services that meet local needs and deliver real impact.

We’re chosen not just for our history and credibility, but for our deep understanding of the challenges and our passion for achieving the best outcomes for children and families.

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