We were approached by Hartlepool looking for an accredited course that would meet the needs of the early help workforce and be adaptable enough to include their parental conflict agenda and priority in the area.
We worked with lead managers to ensure we understood the areas need and local context.
Staff from a range of roles attended including early help family support workers, school support staff, children’s centre workers, children’s social care and those working with commissioned services.
The observations and direct feedback from the trainer highlighting the range of skills and good practice staff are displaying and wider areas for improvement were integrated through the head of service and included into their wider support and development of Early Help in Hartlepool.
Hartlepool are completing an internal evaluation with staff and families to measure the impact of the course on working with parental conflict, early feedback has shown an increase in confidence and knowledge.