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Westminster lead the way in transforming family services through Family Hubs

Interface are partnering London Borough of Westminster to make Early Help services much easier to access through Family Hubs.

The Family Hubs bring together early intervention work delivered by the wide spectrum of early help services. This includes health visiting, the Children’s Centre School Health, housing, Child and Adolescent Mental Health services (CAMHs), maternity services, police, schools and local voluntary service providers such as youth clubs and youth providers.

Jayne Vertkin, Head of Early Help, Family Services at Westminster City Council said “The hubs are not just a building, but a place where everyone comes together as an integrated workforce, a network of providers who share a common approach to working with children aged between 0-19 and their families.

The managers from the different organisations involved have formed a local Integrated Leadership Team (ILT) who meet monthly with the aim of streamlining and developing joint plans and practice, in response to their understanding of local need.

At Westminster City Council, our experience shows that this can only be fully achieved by investing in a multiagency workforce development programme so that all leaders and staff – regardless of their agency – share a single vision, values and principles”.

Key ingredients to the success of the scheme are quoted as:  

  • The creation of integrated leadership teams
  • Having ‘whole’ council support for their development
  • The introduction of the role of 'family navigator'
  • Importantly being underpinned by a robust multi-agency training programme which is being provided by Interface.

Wendy Weal from Interface said 'We knew that Westminster's approach was innovative, and we were delighted and excited to be part of that journey with them.

This workforce development programme was as much about creating a change in culture as provision of training. We have worked with managers from across the wide range of partners to create and agree a vision for each family hub area. Open and challenging discussions have taken place through the newly created core and wider Integrated Leadership Teams resulting in shared action plans, the identification and overcoming of potential blocks and increasingly trusting and transparent relationships.”

For more information please contact us.