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Level 5 Leadership and Management Certificate - Working with Children, Individuals and Families

This course will equip leaders with the understanding, ability and confidence to go out and manage effectively teams who support children, individuals and families with complex and multiple needs.

It is an OFQUAL approved credit Level 5 qualification which consists of 3 units. To achieve the full 22 credit certificate, learners must complete the training, assessment and accreditation for all three units. 

It is THE qualification that fits latest policy and practice and meets the needs of leaders of the current workforce. We have developed a reflective workbook to support and embed learning. It is either run as:

  • a 6-day face to face training course delivered over 4 months followed by a comprehensive assessment process over 6 months.Total 10 months OR
  • Virtual training with 9 half day training sessions run over 9 months with a comprehensive assessment process alongside/following. Total 10 months

The course covers the fundamental areas that make effective leaders. It provides: 

  • learners with understanding, skills, ability and confidence to go out and lead and manage those working with individuals and families with both complex and emerging needs
  • training which takes into account the differing role that leaders and managers hold
  • a programme which meets the need of a multi-agency partner workforce
  • training in essential areas that have been identified as skill/knowledge shortages in practice including having coaching conversations and embedding service improvement  
  • transformation in learners understanding and working practice in order to really make a difference for their staff/teams and ultimately individuals and families in order to improve outcomes
  • a flexible programme with an opportunity to tailor content to meet local needs 

The programme is particularly suited to:

  • anyone who leads teams working with individuals, children and families as a core part of their roles
  • anyone looking to step up into a leadership role in this environment for the first time
  • experienced practitioners looking for a regulated qualification


Leadership, Management & Supervision

This unit is designed to develop effective leaders who are able to use strategies to influence and challenge to achieve organisational objectives.

Learners will consider effective leadership, explore their own leadership styles, core values and drivers and learn how to build resilience and growth in themselves and others. They will feel confident to manage and drive improvement through staff support, supervision and performance management in services working with children, individuals and families.

Building effective relationships

This unit is designed to enhance relationships between all stakeholders working with children, individuals and families.

Learners will consider barriers to effective relationship building and how to gain commitment from others by understanding, influencing and negotiating.They will evaluate how they actively use their interpersonal skills to remove or overcome challenges or work towards change.

Learners will identify measures to evaluate the success of a range of stakeholder relationships.

Evidencing outcomes and embedding improvements

This unit is designed to support learners to understand and respond to a  variety of national/ local agendas around working with children, individuals and families. These will include the political environment, local and national data and how to identify and manage risk, benchmark and evidence performance.

Learners will also create a personal plan to drive performance improvement and quality.

100% of our learners say they would definitely recommend this course to colleagues.

All areas were very useful, and I have been able to apply this my role. I have been able to identify the positive impact its already having. Excellent support was provided throughout : Early Help Case Manager

The course really weaves together the theory, embeds the learning through reflection and has given us a common vocabulary. I certainly feel it’s strengthened my relationships within the team. Team Leader, Shropshire County Council.

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