Difficult Conversations
Staff Working with individuals and families experiencing complex challenges are often required to have difficult and challenging conversations. These conversations can be complex and testing. Finding a balance between maintaining a relationship and keeping a family/ individual engaged and challenging conversations.
We have developed a practical programme which provides the skills to support staff to consider their communication and listening skills, engage and challenge appropriately and focus on safe practice.
It is practical and “hands on” with a focus on skills and strategy development, backed up by an understanding of why approaches work. It produces more confident and competent practitioners who are ready to deliver positive and effective support to individuals and families.
Learning Outcomes:
- Understand what makes a conversation difficult and why
- Understand how to prepare for, hold and reflect upon a difficult conversation including managing strong emotions and difficult behaviour
- Have an enhanced ability to recognise and overcome the blocks, barriers and fears around having difficult conversations
- Feel confident to refine communication skills & attentive listening
- Have a greater range of active listening and reframing skills to move a situation forward
- Have capability to create and manage boundaries and set clear goals
- Have an increased ability to manage emotions effectively
- All courses are offered on a Face to Face or Virtual basis.
- Bespoke & Open Training Courses Available.
Case Studies
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Level 4 – Working with Children, Individuals and Families– Warrington
Warrington Borough Council has implemented an integrated multi-agency approach to supporting children, young people, families and vulnerable adults across the continuum from Early Intervention to statutory safeguarding services.Read More -
ATHE Level 4 certificate – Working with Children, individuals, and Families.- Autumn 2022 Open course
Read MoreWe regularly run an open course for accredited level 4 qualification learners.
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FACT 22 Crewe C Change
C-Change is a structured, evidence based approach to assessing parental capacity to change in situations where the parenting is likely to be causing harm to their children. The FACT 22 team felt they would benefit from a structured approach to assessing a parent’s capacity to change that worked alongside their solution-focused, strengths-based approach.Read More -
Gloucestershire County Council – Family Hubs Youth Specification
Read MoreAs part of our wider family hub development work with Gloucestershire County Council, we worked with the youth services commissioning team to develop and draft a new youth services contract specification.
Cancellation Policy
Please see our cancellation terms / fees.