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Difficult Conversations

Staff Working with individuals and families experiencing complex challenges are often required to have difficult and challenging conversations. These conversations can be complex and testing. Finding a balance between maintaining a relationship and keeping a family/ individual engaged and challenging conversations.

We have developed a practical programme which provides the skills to support staff to consider their communication and listening skills, engage and challenge appropriately and focus on safe practice.  It is practical and “hands on” with a focus on skills and strategy development, backed up by an understanding of why approaches work. It produces more confident and competent practitioners who are ready to deliver positive and effective support to individuals and families.

 It is suitable for front line staff working on the Early Help/Troubled families agenda as well as school staff, children services, those in early years settings, the VCS, Housing and Health.

Learning Outcomes

  • Understand what makes a conversation difficult and be able to prepare effectively for them
  • Feel confident to refine communication skills & attentive listening
  • Explore strategies to structure and diffuse situations
  • Have a focus on safe practice.
  • Have an increased ability to manage emotions effectively


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