Difficult Conversations
Staff Working with individuals and families experiencing complex challenges are often required to have difficult and challenging conversations. These conversations can be complex and testing. Finding a balance between maintaining a relationship and keeping a family/ individual engaged and challenging conversations.
We have developed a practical programme which provides the skills to support staff to consider their communication and listening skills, engage and challenge appropriately and focus on safe practice.
It is practical and “hands on” with a focus on skills and strategy development, backed up by an understanding of why approaches work. It produces more confident and competent practitioners who are ready to deliver positive and effective support to individuals and families.
Learning Outcomes:
- Understand what makes a conversation difficult and why
- Understand how to prepare for, hold and reflect upon a difficult conversation including managing strong emotions and difficult behaviour
- Have an enhanced ability to recognise and overcome the blocks, barriers and fears around having difficult conversations
- Feel confident to refine communication skills & attentive listening
- Have a greater range of active listening and reframing skills to move a situation forward
- Have capability to create and manage boundaries and set clear goals
- Have an increased ability to manage emotions effectively
- All courses are offered on a Face to Face or Virtual basis.
- Bespoke & Open Training Courses Available.
Case Studies
-
West Sussex CAMHs to AMHs Transitions
Interface were appointed to provide West Sussex Children's Commissioner in Public Health Directorate with information and understanding about the experience and activity for those young people moving between Child and Adolescent Mental Health Services...Read More -
Birmingham’s Family Outcomes Framework and Tool
We provided embedded consultancy support and created a technical solution to track family outcomes to support their Phase 2 troubled families work.Read More -
Brighton & Hove - Baby, Child and Teenage Brain development and the Effects of Poverty, Neglect and Poor Parenting.
Following the success and positive feedback from an earlier group Brighton and Hove booked a follow 2 days training for multi-agency staff.Read More -
Buckinghamshire Family Support Service, Bucks Council
The Family Support Service wanted an interactive day based around skills and practice to build a SMART Family plan based on assessment of need and encompassing the multi-agency workforce.Read More
Cancellation Policy
Please see our cancellation terms / fees.