Giving and receiving feedback
Feedback is a ’gift’ but does it feel like that?
We know that when done in the right way and with the right intentions, feedback can lead to significantly improved performance and that top performing organisations and individuals are consistently search for ways to make themselves better.
Feedback provides valuable information but for it to be useful it needs to be delivered carefully and frequently.
Giving feedback is a skill and, like all skills, it takes practice to get it right. Our one day course will help learners to:
- give praise and criticism constructively
- create a safe and open environment in which feedback is expected and welcomed
- understand the preferred social or communication style of their team members and adapt their feedback approach to achieve the best results
- use a simple planning tool to ensure that the feedback they give is understood and accepted
- establish an expectation for change by demanding commitment and building in a time to follow up on the required performance or behaviour
- use praise and criticism to distinguish between desired and unwanted behaviours
- recognise and overcome the fears that may prevent them from speaking candidly
- be comfortable receiving feedback and using this to feed into improvements
- All courses are offered on a Face to Face or Virtual basis.
- Bespoke & Open Training Courses Available.
Case Studies
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Aberdeenshire C Change
C-Change is a structured, evidence based approach to assessing parental capacity to change in situations where the parenting is likely to be causing harm to their children. Aberdeenshire were interested in further improving quality of assessments and particularly to enable practitioners to move ‘stuck’ cases forwards and provide practitioners with greater confidence to intervene in families who could make initial changes but struggled to sustain parenting at a good enough level.Read More -
Evaluation Cheshire and Merseyside Social Work Teaching Partnership
We conducted an evaluation between December 2018 and January 2020 on the Teaching Partnership which was funded (by DfE and DHSC) to improve the quality of social work teaching and training.Read More -
LB Redbridge - Trauma Informed Practice Programme
Read MoreWe are delighted to have been chosen to work closely with lead officers at LB Redbridge to provide a large-scale training and support programme.
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Salford, Barton Moss - ACE's training
Interface delivered a one-day program to staff form the education team at Barton Moss, a Secure Children’s Home, within the group, there were teachers, higher level teaching assistants and speech and language therapists.Read More
Cancellation Policy
We are very flexible and will do our utmost to rearrange training should the need arise, but our trainers obviously commit themselves to the training days agreed and so if you need to cancel at short notice we will need to charge a cancellation fee to cover their time.
Please see our cancellation terms / fees.