Difficult Conversations
Staff Working with individuals and families experiencing complex challenges are often required to have difficult and challenging conversations. These conversations can be complex and testing. Finding a balance between maintaining a relationship and keeping a family/ individual engaged and challenging conversations.
We have developed a practical programme which provides the skills to support staff to consider their communication and listening skills, engage and challenge appropriately and focus on safe practice.
It is practical and “hands on” with a focus on skills and strategy development, backed up by an understanding of why approaches work. It produces more confident and competent practitioners who are ready to deliver positive and effective support to individuals and families.
Learning Outcomes:
- Understand what makes a conversation difficult and why
- Understand how to prepare for, hold and reflect upon a difficult conversation including managing strong emotions and difficult behaviour
- Have an enhanced ability to recognise and overcome the blocks, barriers and fears around having difficult conversations
- Feel confident to refine communication skills & attentive listening
- Have a greater range of active listening and reframing skills to move a situation forward
- Have capability to create and manage boundaries and set clear goals
- Have an increased ability to manage emotions effectively
- All courses are offered on a Face to Face or Virtual basis.
- Bespoke & Open Training Courses Available.
Case Studies
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LB Waltham Forest - Reflective Supervision
We delivered a reflective supervision course to managers and supervisors via a virtual platform over 3 half day sessions.Read More -
Barnsley Metropolitan Borough Council – Motivational Conversations
Barnsley Borough Council were looking for a training provider that could help train their outreach workers in motivational conversations.Read More -
Stockton - Cognitive, Social & Emotional Development Training Programme
Stockton Council have developed ‘A Fairer Start’ ethos and philosophy that aims to ensure that every child has the best start.Read More -
Central Bedfordshire Council - Capacity to Change Training
We are delighted to be working with the Early Help team in Central Bedfordshire to support them and increase their understanding around parental Capacity to Change.Read More
Cancellation Policy
Please see our cancellation terms / fees.