“The Interface team are all of a high calibre and experts in their chosen fields. I would have no hesitation in recommending them, particularly for contracts which need expertise in service development, interpreting current policy agendas and training support for very vulnerable adults and children and which needed to secure the engagement and commitment of local authorities and services.Director, Children and Young People, North East
“Interface as always have been professional and flexible in their approach and delivery, working with us to get the most out of the programme. Without exception the practitioners completing the Level 4 certificate have fedback that the trainers are excellent, the sessions varied and interesting, that they felt supported throughout the programme and that the course has improved their practice. They loved the projects, which are still being developed further for use by Shropshire Early Help Practitioners to use with families.Kay Smallbone, Troubled Families Strategic Coordinator, Shropshire Council
“The Motivational Conversations course was inspirational as well as being highly empowering. My colleagues and I are using the skills taught to ensure that our communication with clients and the children have a greater impact as well as being sympathetic to their needs and perceptions. If you have any contact with Wendy please can you share my comments.Local Education Advisor, Bracknell Forest
“How refreshing it is to see a company put together a package that clearly demonstrates that you have worked in this field and produced a tool that can actually evidence what work we do.Joanne Aston
“We approached Interface to discuss the delivery of their Supervision training in-house for our organisation. Their proposed solution allowed for us to tailor the training to exactly meet our needs. The trainers delivery was engaging and inclusive. She used lots of relevant and practical examples imparting her extensive knowledge. Delegates left the training with specific individual plans which should have a positive impact on their practice of supervision.Wendy Such (Parenting Coordinator, Bracknell Forest)
“Thank you! The trainer was extremely knowledgeable, the course was really useful to me and I learnt a great deal that will be of use.Ashmead Primary School Teacher
“Interface were very flexible in meeting our organisation’s needs. The trainer’s style was particularly effective in holding, supporting and gently challenging staff during a period of significant change and subsequent uncertainty. Her training style is clear, warm, appropriately challenging and encourages reflection. She has fed back regularly to managers on any wider issues that have been raised during the training and that we should be considering which is particularly helpful. Feedback from participants has been consistently positive about the quality of the delivery of the training.Kirsten Carr, Early Help Transformation and Impact Manager (London Borough of Haringey)
“Many thanks for the report, the work that went into it and the slides. I hope you are all having a well-deserved rest! Please know that the work will result in positive change and that you will have been instrumental in putting us on the right path.Kate Wesson, Project Manager Children and Families Commissioning Team (West Sussex)
“Thank you for the useful and informative training session. The guidance that your trainer gave and the discussions mean that the school and the governors will be better prepared and more confident when they are inspected.Clerk to the Stapleford Community Primary School Governing Body
“It really has been an absolute pleasure to know you! I love your teaching style and cannot express how much I got out of the sessions. It was a therapeutic and extremely positive experience. I feel it will benefit my practise/ approaches with families so very much. I actually did not want it to end!Level 4 Course, Tower Hamlets
“We set a very challenging timetable for the piece of work we commissioned. Interface developed an approach which both met our time frames, but also provided an incredibly robust and challenging assessment. The combination of the 2 associates with different backgrounds was a benefit to the project and outcomes as it meant we received challenge from a number of angles.Project Manager Children and Families Commissioning Team
“I was very pleased with the work completed by Interface as they were thorough and took a careful and considered approach. The consultants were professional and responsive and highly skilled at unpicking the challenges associated with the remit.Children & Families Commissioning Team (Project Manager)
“The terrain they were exploring was fairly complex in terms of the number of stakeholders and channels of communication which they grasped quickly and managed efficiently.Children & Families Commissioning Team (Project Manager)
“It was possible to access the wider team of consultants within Interface which added considerable value to their offer as on occasion additional skills and advice were required.Children & Families Commissioning Team (Project Manager)
“The lessons learned from the research, and articulated clearly in the report, have been extremely valuable and have informed commissioning intentions which will substantially improve our offer locally for children and young people.Children & Families Commissioning Team (Project Manager)
“The interface team are very approachable and responsive to our ever changing needs. They are incredibly supportive and really go the extra mile to support us.Troubled families lead, Cambridgeshire (East)
“Your team are great, they are really flexible as well as passionate about what they are doing. They made me feel really enthusiastic about what we do here.Early Help Lead, Haringey Council
“Our experience of working with Interface was extremely positive. Interface staff were very credible with all those involved including families, substance misuse staff, parenting practitioners and managers.
Their genuine care to make a difference to families came across at all times.
“Interface provide high quality outputs, are responsive and demonstrate expert understanding and experience of both housing and family support services. They were very flexible and happy to meet our changing requirements during the course of the work.Shelter
“We felt that Interface listened to our needs and that of our clients and they translated our vision into a product of high standard and quality. The outcome of the work was achieved, we were able to obtain Interface support even when our contract with them ended and we feel that Interface is an organisation that genuinely cares and desires the best outcome for their clients.Kineara Housing
“Interface provided a high quality and responsive service, demonstrating expert understanding of family support services. They played an important role in assisting our organisation with the development an important new service.Shelter
“The trainer is very engaging. Delivery has been fun and informal and given everyone taking part an opportunity to share thoughts, views and opinions. It has been excellent training to reflect and build upon my skills and knowledge base.Newham Children Services Department Troubled Families Team
“We had Level 4 training for 150 practitioners across a range of multi-agency services, the TF lead said: "We have used different providers for this in the past and none were remotely as professional as Interface. Their trainers and QA process have been exceptional."Troubled Families Lead
“Excellent training from knowledgeable trainers. The training day has really made me think about my practice. I can now put all my new learning into practice, I am much more aware of tools provided to assist families and I am also be much more aware of how I practice. Extremely useful, applicable and relevant.
“As Service Manager of two FIPs, I have worked with Interface for some time. I find that they are knowledgeable and experienced, with a depth of understanding about the evolution from FIP to Troubled Families work, and have long experience of 'what works' in working with troubled families.Service Manager Catch22 Intensive Family Intervention Projects
“The training has improved outcomes for families and challenged the staff on being focussed on making improvements. The trainer was excellent.LB Croydon
“I really enjoyed the course it was well delivered by experienced trainers. Training was delivered with enthusiasm knowledge of the work we are doing and the wider picture for the future. The organisation and dynamic training delivery was superb, kept me engaged for the full 7 training days – Thank You.
“It was very comprehensive. The course was adapted as it progressed. The trainer great at thinking on her feet and amending course content.
“I am confident that I will be more effective towards engaging with families and young people.Learner on Effective Engagement and Communication with Families course
“Has given me a better understanding and knowledge to take on this role.Learner on Chairing Team around the Family meetings course
“I will put it all into practice and be much more aware of tools provided to assist families and also be much more aware of how I practice.Learner on Motivational Interviewing course
“I would encourage all of my colleagues to attend this training. Excellent tutor with great knowledge base. Very informative with an ability to captivate an audience - excellent.Learner on Common Mental Health Issues and their Impact on Families
“Very beneficial and interesting. Clear training. Essential. I will note risk appropriately to self and family and constantly update risk assessment to enable me to maintain awareness of change with family circumstances.
“Fantastic case studies, excellent!!! About the trainers – I loved the use of their own examples encountered through their own work.
“Really beneficial doing relevant activities – makes it real and good to talk about. Perfectly executed through the day it was Interesting and eye opening - made me think.
“The feedback was unequivocally positive, with particular reference to the inclusive learning style of the trainers and the flexibility of the course. People liked the practical exercises and have followed up with team discussions.
“A fantastic course, really enjoyed it, well supported. I am much more aware of the partnership and whole family approach, which I intend to take back to my place of work.FIP Project Manager (Portsmouth)
“The new staff team were most enthusiastic about the course content, the skills of the facilitators and the opportunities for bonding as a team. The programme was well structured and as requested the learning was delivered in a variety of engaging styles. The end of week presentations clearly evidenced a lot of hard work and high energy. The staff who joined us this week have clearly benefited from the week and have resources to draw upon and confident in their own expertise and knowledge. They are skills sharing and proving a good level of support and encouragement to one another as they embark on work with some of the most troubled families in the three boroughs.Family Coaching Service Manager Tri Borough
“I have been very pleased by the work carried out by Interface. They were able to work flexibly and adapted well to our requirements. The training was designed and delivered in a constantly changing environment and Interface were able to work well with this and didn't get frustrated! The quality of the training delivered was consistently evaluated as excellent.Together for Families Lead Officer (Cambridge)
“Clare was very knowledgeable and excellent deliverer of the subject and I feel Clare was excellent in regards to ensuring I understood the material.Learner on the Think Family course (London)
“Excellent training from knowledgeable trainers. The training day has really made me think about my practice. Put all new learning into practice and be much more aware of tools provided to assist families and also be much more aware of how I practice. Extremely useful, applicable and relevant.Programmes Manager Troubled Families (Waltham Forest)
“Interface carried out an evaluation of our Early Help services. We were particularly impressed with the range of skills and experience across the team and the way they liaised with family members and professionals. Also, the regular communication and management of the process.
The team were very flexible and the report was well written in plain English.
We were very pleased with the evaluation and the reports will inform our service development and practice.
“Our approach to early help was inadequate as was our Troubled Families programme, overall we were not fit for families and as a result we were failing. Interface worked alongside us as we built our new Early Help offer, enabling external trouble shooting, facilitation of the identification of solutions and growing practitioners that had all the skills but were lacking in confidence and application. Interface worked alongside us. They were excellent and professional throughout. The outcomes were excellent with a recent Ofsted inspection praising within our Early Help teams.