Consultancy Services

“How refreshing it is to see a company put together a package that clearly demonstrates that you have worked in this field and produced a tool that can actually evidence what work we do.

“Many thanks for the report, the work that went into it and the slides. I hope you are all having a well-deserved rest! Please know that the work will result in positive change and that you will have been instrumental in putting us on the right path.

“Interface carried out an evaluation of our Early Help services. We were particularly impressed with the range of skills and experience across the team and the way they liaised with family members and professionals. Also, the regular communication and management of the process.

The team were very flexible and the report was well written in plain English.
We were very pleased with the evaluation and the reports will inform our service development and practice.

“We set a very challenging timetable for the piece of work we commissioned. Interface developed an approach which both met our time frames, but also provided an incredibly robust and challenging assessment. The combination of the 2 associates with different backgrounds was a benefit to the project and outcomes as it meant we received challenge from a number of angles.

“The interface team are very approachable and responsive to our ever changing needs. They are incredibly supportive and really go the extra mile to support us.

“Your team are great, they are really flexible as well as passionate about what they are doing. They made me feel really enthusiastic about what we do here.

“Our experience of working with Interface was extremely positive. Interface staff were very credible with all those involved including families, substance misuse staff, parenting practitioners and managers.

Their genuine care to make a difference to families came across at all times.

“Interface provide high quality outputs, are responsive and demonstrate expert understanding and experience of both housing and family support services. They were very flexible and happy to meet our changing requirements during the course of the work.

“We felt that Interface listened to our needs and that of our clients and they translated our vision into a product of high standard and quality. The outcome of the work was achieved, we were able to obtain Interface support even when our contract with them ended and we feel that Interface is an organisation that genuinely cares and desires the best outcome for their clients.

“Interface provided a high quality and responsive service, demonstrating expert understanding of family support services. They played an important role in assisting our organisation with the development an important new service.

“The trainer is very engaging. Delivery has been fun and informal and given everyone taking part an opportunity to share thoughts, views and opinions. It has been excellent training to reflect and build upon my skills and knowledge base.

“Intense Support for families with complex needs' - Sefton 2013 level 4 training to 150 practitioners across a range of multi-agency services, the TF lead said: "We have used different providers for this in the past and none were remotely as professional as Interface. Their trainers and QA process have been exceptional."

“Excellent training from knowledgeable trainers. The training day has really made me think about my practice. I can now put all my new learning into practice, I am much more aware of tools provided to assist families and I am also be much more aware of how I practice. Extremely useful, applicable and relevant.

“As Service Manager of two FIPs, I have worked with Interface for some time. I find that they are knowledgeable and experienced, with a depth of understanding about the evolution from FIP to Troubled Families work, and have long experience of 'what works' in working with troubled families.

“The training has improved outcomes for families and challenged the staff on being focussed on making improvements. The trainer was excellent.

“I really enjoyed the course it was well delivered by experienced trainers. Training was delivered with enthusiasm knowledge of the work we are doing and the wider picture for the future. The organisation and dynamic training delivery was superb, kept me engaged for the full 7 training days – Thank You.

“Congratulations on a 100% pass rate for this cohort of the Level 4 Award WWP (Intense support)! Thank you for your attention to detail and in sending such consistently clear and thoroughly assessed portfolios. The completion of all the necessary forms is exemplary and your tracker form and assessor sign off sheet also help to improve the IQA process. Once again, many thanks.

“The feedback was unequivocally positive, with particular reference to the inclusive learning style of the trainers and the flexibility of the course. People liked the practical exercises and have followed up with team discussions.

“A fantastic course, really enjoyed it, well supported. I am much more aware of the partnership and whole family approach, which I intend to take back to my place of work.

“The new staff team were most enthusiastic about the course content, the skills of the facilitators and the opportunities for bonding as a team. The programme was well structured and as requested the learning was delivered in a variety of engaging styles. The end of week presentations clearly evidenced a lot of hard work and high energy. The staff who joined us this week have clearly benefited from the week and have resources to draw upon and confident in their own expertise and knowledge. They are skills sharing and proving a good level of support and encouragement to one another as they embark on work with some of the most troubled families in the three boroughs.

“I have been very pleased by the work carried out by Interface. They were able to work flexibly and adapted well to our requirements. The training was designed and delivered in a constantly changing environment and Interface were able to work well with this and didn't get frustrated! The quality of the training delivered was consistently evaluated as excellent.

“Excellent training from knowledgeable trainers. The training day has really made me think about my practice. Put all new learning into practice and be much more aware of tools provided to assist families and also be much more aware of how I practice. Extremely useful, applicable and relevant.

“I was very pleased with the work completed by Interface as they were thorough and took a careful and considered approach. The consultants were professional and responsive and highly skilled at unpicking the challenges associated with the remit.

“The terrain they were exploring was fairly complex in terms of the number of stakeholders and channels of communication which they grasped quickly and managed efficiently.

“It was possible to access the wider team of consultants within Interface which added considerable value to their offer as on occasion additional skills and advice were required.

“The lessons learned from the research, and articulated clearly in the report, have been extremely valuable and have informed commissioning intentions which will substantially improve our offer locally for children and young people.