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Service Review

Service users are on the receiving end of services derived from a complex local public service system. The challenge is for local areas is to make this system work better for families. 

We work through a structured process to help you to review and redesign services in a way that is supportive, inclusive, sustainable and a mutually beneficial process for the services and the families themselves.

Being external means that we are objective and can provide supportive challenge and can also unpick thorny and sensitive issues. As a national organisation we collect and bring best practice to you. 

Our reviews include workshops and focus groups where we bring together public sector professionals, across tiers and organisations, including frontline staff and leaders. These will reflect and review the existing working and service provider system and consider how it meets the long-standing needs of vulnerable families. It will consider coordination, integration and improvement planning.

We can further support you with service user co-design and service redesign.

For further information please contact us.

"The associates we worked with made great efforts to engage with staff and got to know the commissioners of the project well, this helped steer the project to it’s successful conclusion and the overall experience was extremely good.”

Case Studies

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What our clients say:

  • Interface as always have been professional and flexible in their approach and delivery, working with us to get the most out of the programme. Without exception the practitioners completing the Level 4 certificate have fed back that the trainers are excellent, the sessions varied and interesting, that they felt supported throughout the programme and that the course has improved their practice. They loved the projects, which are still being developed further for use by Shropshire Early Help Practitioners to use with families.

    Kay Smallbone, Troubled Families Strategic Coordinator, Shropshire Council

  • Thank you for the useful and informative training session. The guidance that your trainer gave and the discussions mean that the school and the governors will be better prepared and more confident when they are inspected.

    Clerk to the Stapleford Community Primary School Governing Body

  • Thank you for a very insightful piece of work. Your experience of evaluations, alongside your knowledge of the area was second to none and we have learnt such a lot.

    Assistant Director Leeds

  • We set a very challenging timetable for the piece of work we commissioned. Interface developed an approach which both met our time frames, but also provided an incredibly robust and challenging assessment. The combination of the 2 associates with different backgrounds was a benefit to the project and outcomes as it meant we received challenge from a number of angles.

    Project Manager Children and Families Commissioning Team

  • It was very comprehensive. The course was adapted as it progressed. The trainer great at thinking on her feet and amending course content.

    Learner on Staff Support and Supervision Course

  • I have massively built my confidence, had an opportunity to self reflect and develop my leadership skills. I feel like a different person. It has been a game changer.

    Learner, Stockton Leadership Programme

  • Thank you for your thorough evaluation of our partnership. You navigated some complex relationships and issues extremely well and we look forward to taking forward the action plan to the next level.

    Social Work Teaching Partnership

  • The s47 training provided for our Social Workers was rated as the best training that they had ever received.

    Rebecca Ellem LB Tower Hamlets

  • Thank you so much for giving me the opportunity to undertake this course. It is hands down the most interesting and thought-provoking training I have ever experienced. The trainer was amazing and whilst I accept that as a non-professional I may well be getting more from this than others I could see everyone had lots to take away and reflect on.
    Brilliant!

    Learner - Baby, Child and Teenage Brain Development course

  • Interface has provided an exemplary service for us at Waltham Forest.
    We have drawn on their expertise to deliver bespoke training for our teams which has been instrumental in developing their knowledge base around Leadership and Trauma informed practice and Reducing Parental Conflict. Both of which has enabled us to continue provide good outcomes for our children and families.

    The communication, advice, quality of service delivered, flexibility to meeting any changing requirements has been excellent and I highly recommend Interface.

    Barbara Jean-Low, LB Waltham Forest

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