Effective engagement and communication with families
Increasingly staff are being required to work alongside and with individuals and families experiencing complex challenges. This requires confidence and abilities to effectively communicate and build trust as well as provide feedback and challenge in order to improve outcomes. Our training is based on our knowledge of working closely in Early Help, working with vulnerable and complex families, troubled families and social care staff.
This practical programme provides the skills to support workers to be able to work with partners and colleagues to ensure that they are able to work effectively with individuals and families with multiple and complex needs. It is practical and “hands on” with a focus on skills and strategy development, backed up by an understanding of why approaches work. It produces more confident and competent practitioners who are ready to deliver positive and effective support.
It is suitable for front line staff working on the Early Help/Troubled families agenda as well as school staff, children services, those in early years settings, the VCS, Housing and Health.
Learning Outcomes
- Identify strategies for building trusting relationships with families.
- Understand how to adapt communication methods.
- Identify strategies to break down barriers to engagement and participation.
- Be able to provide effective feedback.
- Use challenge effectively Ability to use assertive, persistent and challenging approaches.
- Ability to work towards effective outcomes with families.
- All courses are offered on a Face to Face or Virtual basis.
- Bespoke & Open Training Courses Available.
Case Studies
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Bracknell Forest - Step up to Social Work MI Workshop
An exciting taster session on Motivational Interviewing (MI) was delivered to a new cohort of Step Up children’s social work students.Read More -
LB Brent - Family Wellbeing Centre Team Development
Interface have been busy over the last year supporting the transition to Family Wellbeing Centres (FWCs) and skilling up the workforce in their Early Help model.Read More -
Troubled Families Support (Birmingham)
Birmingham City Council requested support from Interface to increase the capacity of the team leading the Troubled Families programme...Read More -
Skills Training Cambridgeshire
Cambridgeshire were looking for a training provider that could implement its ‘Think Family’ agenda to a large number of multi-agency staff over a 5 module structure...Read More
Cancellation Policy
Please see our cancellation terms / fees.