Effective engagement and communication with families
Increasingly staff are being required to work alongside and with individuals and families experiencing complex challenges. This requires confidence and abilities to effectively communicate and build trust as well as provide feedback and challenge in order to improve outcomes. Our training is based on our knowledge of working closely in Early Help, working with vulnerable and complex families, troubled families and social care staff.
This practical programme provides the skills to support workers to be able to work with partners and colleagues to ensure that they are able to work effectively with individuals and families with multiple and complex needs. It is practical and “hands on” with a focus on skills and strategy development, backed up by an understanding of why approaches work. It produces more confident and competent practitioners who are ready to deliver positive and effective support.
It is suitable for front line staff working on the Early Help/Troubled families agenda as well as school staff, children services, those in early years settings, the VCS, Housing and Health.
Learning Outcomes
- Identify strategies for building trusting relationships with families.
- Understand how to adapt communication methods.
- Identify strategies to break down barriers to engagement and participation.
- Be able to provide effective feedback.
- Use challenge effectively Ability to use assertive, persistent and challenging approaches.
- Ability to work towards effective outcomes with families.
- All courses are offered on a Face to Face or Virtual basis.
- Bespoke & Open Training Courses Available.
Case Studies
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Peterborough & Cambridgeshire - Child Criminal Exploitation and Modern Day Slavery training
We were invited to create a one day virtual course for Peterborough & Cambridgeshire which would deliver learning around Child Criminal Exploitation and Modern Day SlaveryRead More -
Case Study Bespoke Cost Calculator Kineara Housing
Interface worked with Kineara Housing to help them demonstrate savings they have made from a housing perspective as well wider savings to the public purse.Read More -
Great Yarmouth Borough Council Early Help at a Neighbourhood Evaluation
Great Yarmouth Borough Council (GYBC) and partners were successful in acquiring funding from DCLG as part of the Delivering Differently in Communities programme.Read More -
Carers in Hertfordshire - Motivational Interviewing Training
We provided a motivational interviewing training programme for a range of staff who work with adult carers to offer them support information and adviceRead More
Cancellation Policy
Please see our cancellation terms / fees.