Courageous Conversations
When working with individuals and families experiencing complex challenges staff are often required to have difficult and challenging conversations. Finding a balance between maintaining a relationship and keeping a family/ individual engaged can be complex and challenging.
This course is practical, and supports the development of skills and confidence in communication and listening, engaging and challenging appropriately.
Content includes:
- Considering what makes a conversation difficult and why
- Recognising and overcoming blocks, barriers and fears around having courageous conversations
- Preparing for, holding and reflecting upon a difficult conversations
- Active and reflective listening
- Supporting skills in reframing and how to move forwards
- Practical strategies for managing strong emotions
- Creating and managing boundaries and setting clear goals
- All courses are offered on a Face to Face or Virtual basis.
- Bespoke & Open Training Courses Available.
Case Studies
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Stockton on Tees - Family Group Conferencing
Read MoreIt was a delight to join the newly expanded Family Group Conference team to deliver the CPD accredited 3 day FGC coordinator skills based training programme.
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Trauma Informed Practice – Management Implementation Action Learning Sets – Brighter Futures
We are supporting Brighter Futures to embed their Architecture for professional practice. This has Trauma Informed Practice and Restorative Approaches at its coreRead More -
Governor Training - Cambridgeshire County Council
Governor Training Cambridgeshire County Council We are delighted to be providing governor training to Cambridgeshire County Council Governor Services team.Read More -
Support with Evaluation Framework
Interface supported Shelter with their approach to evaluating their new intensive family support service.Read More
Cancellation Policy
We are very flexible and will do our utmost to rearrange training should the need arise, but our trainers obviously commit themselves to the training days agreed and so if you need to cancel at short notice we will need to charge a cancellation fee to cover their time.
Please see our cancellation terms / fees.