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Difficult Conversations

Staff Working with individuals and families experiencing complex challenges are often required to have difficult and challenging conversations. These conversations can be complex and testing. Finding a balance between maintaining a relationship and keeping a family/ individual engaged and challenging conversations.

We have developed a practical programme which provides the skills to support staff to consider their communication and listening skills, engage and challenge appropriately and focus on safe practice. 

It is practical and “hands on” with a focus on skills and strategy development, backed up by an understanding of why approaches work. It produces more confident and competent practitioners who are ready to deliver positive and effective support to individuals and families.

Learning Outcomes:

  • Understand what makes a conversation difficult and why
  • Understand how to prepare for, hold and reflect upon a difficult conversation including managing strong emotions and difficult behaviour
  • Have an enhanced ability to recognise and overcome the blocks, barriers and fears around having difficult conversations
  • Feel confident to refine communication skills & attentive listening
  • Have a greater range of active listening and reframing skills to move a situation forward
  • Have capability to create and manage boundaries and set clear goals
  • Have an increased ability to manage emotions effectively
  • All courses are offered on a Face to Face or Virtual basis.
  • Bespoke & Open Training Courses Available.

Case Studies

Cancellation Policy

We are very flexible and will do our utmost to rearrange training should the need arise, but our trainers obviously commit themselves to the training days agreed and so if you need to cancel at short notice we will need to charge a cancellation fee to cover their time.