Difficult Conversations
Staff Working with individuals and families experiencing complex challenges are often required to have difficult and challenging conversations. These conversations can be complex and testing. Finding a balance between maintaining a relationship and keeping a family/ individual engaged and challenging conversations.
We have developed a practical programme which provides the skills to support staff to consider their communication and listening skills, engage and challenge appropriately and focus on safe practice.
It is practical and “hands on” with a focus on skills and strategy development, backed up by an understanding of why approaches work. It produces more confident and competent practitioners who are ready to deliver positive and effective support to individuals and families.
Learning Outcomes:
- Understand what makes a conversation difficult and why
- Understand how to prepare for, hold and reflect upon a difficult conversation including managing strong emotions and difficult behaviour
- Have an enhanced ability to recognise and overcome the blocks, barriers and fears around having difficult conversations
- Feel confident to refine communication skills & attentive listening
- Have a greater range of active listening and reframing skills to move a situation forward
- Have capability to create and manage boundaries and set clear goals
- Have an increased ability to manage emotions effectively
- All courses are offered on a Face to Face or Virtual basis.
- Bespoke & Open Training Courses Available.
Case Studies
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North Yorkshire Horizons - Trauma Informed Practice
We were commissioned to deliver Trauma Informed Practice for North Yorkshire with a remit to train the entire organisation as well as the Senior Leadership Team.
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Case Study Cost Calculator (Early Help Team Islington)
Interface designs a bespoke Cost Calculator to meet the needs of Islington Council’s Early Help service.Read More -
FACT 22 Crewe C Change
C-Change is a structured, evidence based approach to assessing parental capacity to change in situations where the parenting is likely to be causing harm to their children. The FACT 22 team felt they would benefit from a structured approach to assessing a parent’s capacity to change that worked alongside their solution-focused, strengths-based approach.Read More -
Level 4 Working with Parents (Intense support for families with complex needs) Training – Sefton MBC
Sefton were commissioning a large piece of work to meet their troubled families response. See how Interface worked closely with Sefton...Read More
Cancellation Policy
Please see our cancellation terms / fees.