Courageous Conversations
When working with individuals and families experiencing complex challenges staff are often required to have difficult and challenging conversations. Finding a balance between maintaining a relationship and keeping a family/ individual engaged can be complex and challenging.
This course is practical, and supports the development of skills and confidence in communication and listening, engaging and challenging appropriately.
Content includes:
- Considering what makes a conversation difficult and why
- Recognising and overcoming blocks, barriers and fears around having courageous conversations
- Preparing for, holding and reflecting upon a difficult conversations
- Active and reflective listening
- Supporting skills in reframing and how to move forwards
- Practical strategies for managing strong emotions
- Creating and managing boundaries and setting clear goals
- All courses are offered on a Face to Face or Virtual basis.
- Bespoke & Open Training Courses Available.
Case Studies
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Early Help/Troubled Families Support Norfolk
Interface support to Norfolk with their response to troubled families and early help...read more...Read More -
Level 5 OPEN Training Oct 21 Cohort
Read MoreThis cohort of 10 learners came from Health, Local Authorities and colleagues from a range of voluntary sector organisations
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(National) Child Safeguarding Practice Review Panel (2022)
Read MoreInterface were commissioned to facilitate two Theory of Change workshops with panel members.
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LB Redbridge - Trauma Informed Practice Programme
Read MoreWe are delighted to have been chosen to work closely with lead officers at LB Redbridge to provide a large-scale training and support programme.
Cancellation Policy
Please see our cancellation terms / fees.