Giving and receiving feedback
Feedback is a ’gift’ but does it feel like that?
We know that when done in the right way and with the right intentions, feedback can lead to significantly improved performance and that top performing organisations and individuals are consistently search for ways to make themselves better.
Feedback provides valuable information but for it to be useful it needs to be delivered carefully and frequently.
Giving feedback is a skill and, like all skills, it takes practice to get it right. Our one day course will help learners to:
- give praise and criticism constructively
- create a safe and open environment in which feedback is expected and welcomed
- understand the preferred social or communication style of their team members and adapt their feedback approach to achieve the best results
- use a simple planning tool to ensure that the feedback they give is understood and accepted
- establish an expectation for change by demanding commitment and building in a time to follow up on the required performance or behaviour
- use praise and criticism to distinguish between desired and unwanted behaviours
- recognise and overcome the fears that may prevent them from speaking candidly
- be comfortable receiving feedback and using this to feed into improvements
- All courses are offered on a Face to Face or Virtual basis.
- Bespoke & Open Training Courses Available.
Case Studies
-
Gloucestershire County Council: Supporting the development of Family Hubs
Interface was commissioned in July 2021 to provide support from the very beginning of Gloucestershire County Council’s journey to develop Family Hubs
-
Islington Evaluation
Interface were commissioned by Islington Council to evaluate its Early Help Family Support Services across their Children’s Centres, Families First and Islington Families Intervention Team (IFIT) teams...Read More -
Enfield Trauma Informed Practice Programme
We were delighted to be invited to create a virtual programme for Enfield Council which was delivered to a multi-agency group of learnersRead More -
Parental Capacity to Change Training - Health and Social Care South East Trust Northern Ireland
We delivered the 2 day C Change programme to a range of professionals working in Early Help & Family Centres, completing Parenting Assessments and Court reports, across a large and diverse area.Read More
Cancellation Policy
We are very flexible and will do our utmost to rearrange training should the need arise, but our trainers obviously commit themselves to the training days agreed and so if you need to cancel at short notice we will need to charge a cancellation fee to cover their time.
Please see our cancellation terms / fees.